U.S. Department of Transportation and Airline Policies (Updated on November 1, 2016)

 

 Major U.S. Airlines

Airline Partners

Special Instructions

Restricted Animals

Contact Information

Alaska Airlineslaska Airlines Emotional Support Animal ESA Service Dog Letters F

SkyWest Airlineskywest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet Thera

Prior to boarding, you must present current documentation to one of our customer service agents.

Hedgehogs, Ferrets, Insects, Rodents, Snakes, Spiders, Sugar Gliders, Reptiles, Non-Household Birds, Animals improperly cleaned/foul odor, Unusual/Exotic Animal

(800) 503-0101

Allegiant Airllegiant Air Emotional Support Animal ESA Service Dog Letters Fly

(702) 505-8888

American Airlinesmerican Airlines Emotional Support Animal ESA Service Dog Letters

Envoynvoy Airlines Emotional Support Animal ESA Service Dog Letters Fly wiExpressJetxpressJet Emotional Support Animal ESA Service Dog Letters Fly with PSkyWest Airlineskywest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet Thera

Special Form

(800) 237-7976

Sacdesk.sro@aa.com

Atlas Airtlas Air Emotional Support Animal ESA Service Dog Letters Fly wit

(800) 503-0101

Delta Airlineselta Emotional Support Animal ESA Service Dog Letters Fly with Pet T

ExpressJetxpressJet Emotional Support Animal ESA Service Dog Letters Fly with PSkyWest Airlineskywest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet Thera

Hedgehogs, Ferrets, Insects, Rodents, Snakes, Spiders, Sugar Gliders, Reptiles, Non-household Birds, Animals improperly cleaned/foul odor, Animals with tusk or hooves

(404) 209-3434

Frontier Airlines
rontier Airlines Emotional Support Animal ESA Service Dog Letters Fly

Seat space is limited two emotional support animals so an additional seat may be purchased for a third animal.

(801) 401-9004

Hawaiian Airlinesawaiian Airlines Emotional Support Animal ESA Service Dog Letters Fly wi

 

Flights longer than 8 hours require documentation that the animal will not need to relieve itself on the flight or can relieve itself without creating a sanitation issue.

Peacocks, Ferrets, Rodents, Spiders, Insects, Chickens, Roosters, Reptiles, or Live Fish.

(800) 367-5320

JetBlueetBlue Emotional Support Animal ESA Service Dog Letters Fly with Pet Thera

In the terminal at Palm Beach International Airport (PBI), all emotional support animals will be properly confined in a cage, crate or other device.

Unusual  Animals (i.e. Reptiles, Ferrets, Rodents and Spiders) or Birds that do not have their wings “clipped or pinioned”

(800) 538-2583

Southwest Airlinesouthwest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet The

Printable Instructions for SouthWest

Unusual or Exotic animals including, but not limited to, Rodents, Reptiles, Insects, Hedgehogs, Rabbits, Sugar Gliders, etc.

(800) 435-9792

Spirit Airlinespirit Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic

Contact Spirit via phone at least 48 hours before flight.

(801) 401-2222

United Airlinesnited Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPet

ExpressJetxpressJet Emotional Support Animal ESA Service Dog Letters Fly with PSkyWest Airlineskywest Airlines Emotional Support Animal ESA Service Dog Letters Fly with Pet Thera

Special Form

Minimum 48-hour advance notification, If not enough notice is provided, then pet-travel fees may apply.

(800) 228-2744

uaaeromed@united.com

Virgin Americairgin America Emotional Support Animal ESA Service Dog Letters Fly with Pet TheraPetic

(877) 359-8474

 

When traveling with an emotional/psychiatric support animal you are not permitted to sit in an emergency exit row. No animals are allowed to occupy seats that are designed for passengers. Please understand that with larger service animals or passengers with multiple service animals, we may need to re-accommodate you if the animal encroaches on other passengers or extends into aisles, which would be a violation of FAA regulations. U.S. Department of Transportation 14 CFR Part 382.

The letter must not be more than one-year-old and presented on the letterhead from the licensed mental healthcare provider who is treating your mental health-related disability.

 

The letter must state the following:

 

That you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fifth Edition (DSM V)

 

That you need the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at your destination

 

The letter must come from a licensed mental health professional, you must be under his/her professional care with the mental health professional’s license number, state or jurisdiction it was issued and must contain the date the license was issued.

 

All of the above specific criteria must be provided to accept your emotional/psychiatric support animal for travel in the passenger cabin. When traveling in the cabin, animal must fit on your lap, at your feet or under your seat. For security reasons, service animals can’t block any aisle. Animal must be clean, well behaved and under your control at all times. If the animal is too large, it will need to be checked and travel in a kennel Advance notice is strongly recommended to ensure all paperwork is in order.