Emotional Pet Support cannot guarantee that every airline employee or landlord will follow the requirements outlined by the Federal rules and regulations which govern Emotional Support Animals. In the unlikely event you are denied an accommodation by an airline, landlord or housing management agent due to a claim that your ESA prescription letter is not valid, we will provide you with the informational resources to assist you.
We do offer a 100% money back guarantee within 30 days of purchase should you not need the ESA letter. Note: Photo ID cards and priority shipping are not refundable items as they are product related items. Please email us at firstname.lastname@example.org or call us to request the refund (877) 232-9257.