Refund Policy & Disclaimer

Thank you for choosing Emotional Pet Support for your ESA/PSD letter needs. We strive to provide the best quality products and services to our clients. We understand that sometimes situations arise where you may need to return or exchange your purchase. To ensure that our customers are completely satisfied with their purchase, we offer a 30-day refund policy from the date of purchase.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your product to request a refund or exchange. Our customer service team will be happy to assist you with the process.

Please note that the following conditions must be met for a refund or exchange:

  1. The product (ID card) must be returned in its original condition.

  2. The letter(s) must have been issued 30 days or less.

Once we receive your returned product, we will inspect it and process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

If you have any questions or concerns regarding our refund policy, please contact us via email or phone. We are happy to assist you and ensure that you are completely satisfied with your purchase.

Thank you for choosing Emotional Pet Support, and we hope to continue serving your ESA/PSD letter needs in the future.

February 2023